Frequently Asked Questions/Answers

FAQ For 10gym re-opening

WE ARE OPEN

Temporary Phase Two Guidelines:

All 10GYMs are open: M-F 5A-9P, Sat 6A-6P and Sun 8A-6P. In order to provide our members as much access as possible, Guest Privileges will not be available at this time. Group Fitness, Kid’s Fun Zone, Pool, Saunas and the Water Fountains will remain closed during the beginning of Phase Two but will be added back gradually.

Various floor equipment is not available due to social distance spacing.

Showers and Locker Room Changing Areas Are Open.

Water fountains remain closed but water bottle fillers (where available) will be available for use.

Of course we need your help too! Here’s what you can do to keep yourself and others safe and healthy:

Anyone feeling sick MUST stay home.

 

  • We recommend wearing a mask.
  • Maintain a 6 foot distance from others at all times.
  • Bring your own water bottle/exercise mats.
  • Wipe down all equipment with Virex disinfectant before and after use. Virex is for equipment only and should not be used for hand sanitizer. See label for instructions/use.
  • Wash your hands often for 20 seconds.
  • We recommend the use of hand sanitizer.
  • If you need to cough or sneeze, cover your mouth with your sleeve or a tissue. Be sure to wash your hands immediately after.
  • Avoid hand to face contact.
  • We recommend that persons more vulnerable or at-risk for COVID-19 as identified by the CDC or who have chronic medical conditions, take extra precaution or refrain from using the facility.

10GYM Temporary Phase Two FAQ

What are the hours of operation?
Operating hours are Monday – Friday 5 am to 9 pm, Saturday 6 am – 6 pm and Sunday 8 am to 6 pm. These hours allow 10GYM to do thorough cleaning and disinfecting nightly.

What amenities are not available yet?
Pool areas, sauna, water fountains, steam, and group fitness are closed or unavailable until further notice. Various floor equipment is not available due to social distance spacing.

Is Kids Fun Zone open?
Kids Fun Zone will remain closed until further notice. Members who pay for Kids Fun Zone will not be charged during this time.

Do I need to wear a face mask while working out?
The Health Department and the CDC highly recommend the use of face masks while at the gym and we encourage it as well. All 10GYM staff will be wearing face masks.

What are your social distancing guidelines while in the club?
We are asking all members to maintain a 6-foot distance between themselves and others in the club. 10GYM has implemented procedures to help ensure these distancing guidelines are respected including visual reminders, area closures and staff to monitor and enforce these rules.

What else is 10GYM doing to keep the gyms clean?
We’re sanitizing all 10GYM facilities continuously with deeper cleans being performed around the clock . We’ve increased the frequency of our sanitizing and disinfecting assignments, particularly counter tops, doorknobs/handles, faucet handles, stair rails, doors, locker rooms, tanning areas, Kids Fun Zone and other areas members and staff may come in contact with. We are sanitizing our equipment with disinfectant at a much higher frequency.

Can I bring a guest with me to visit the gym?
In order to provide our members as much access as possible – Preferred member guest privileges will not be available at this time.

Since water fountains are not available in Phase Two, what can I do about drinking water?
Bring your own full water bottle. Water Fillers (where available) will be available for use. We also recommend that if you routinely use an exercise mat to bring your own.

What can I do to keep myself and others safe and healthy?
Wipe down all equipment with Virex disinfectant before and after use. Virex is for equipment only and should not be used for hand sanitizer. See label for instructions/use. Wash your hands often for 20 seconds. We recommend the use of hand sanitizer. Avoid hand to face contact.

What if I am in a vulnerable group at risk for COVID-19?
We recommend that persons more vulnerable or at-risk for COVID-19 as identified by the CDC or who have chronic medical conditions, take extra precaution or refrain from using the facility during phase one of Re-Opening.

If I am not feeling well, have a fever or have been in contact with someone who tested positive for COVID-19 what should I do??
You must stay home. You can not enter 10GYM.

 

Billing FAQ

10GYM re-opened on May 5, 2020 and the billing has resumed. The membership time you paid for in March has been subtracted from your dues, your next payment is prorated accordingly and will be drafted on your normal due date or shortly after.

Membership Dues Questions? Please Email or Call

  • Mary@10gym.com
  • 918-307-2495
  • 10gym.com “Contact Us” Form